Privacy Policy

Last Updated: 5 June 2026

Engine Rebuilds (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or contact us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Engine Rebuilds is a UK-based provider of engine rebuilding and engine repair services.

Website: https://engine-rebuilds.com

Email: info@engine-rebuilds.com

2. Information We Collect

We may collect and process the following categories of personal data:

Information You Provide

Name
Telephone number
Email address
Postal address
Vehicle registration number
Vehicle details
Payment information
Any information submitted through enquiry forms, telephone calls, email correspondence, or live chat services

Vehicle Registration Lookup Information

When you enter a vehicle registration number into our website, we may retrieve vehicle information from third-party vehicle data providers to assist with identifying your vehicle and providing accurate quotations.

This information may include:

Vehicle make
Vehicle model
Engine size
Fuel type
Vehicle age
Technical vehicle specifications

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Pages visited
Time spent on pages
Referral source
Date and time of access

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyse website traffic, and support advertising activities.

For further information, please see our Cookie Policy.

3. Lawful Basis for Processing

Under UK GDPR, we process personal data on one or more of the following lawful bases:

Contract

To provide quotations, arrange inspections, process orders, and carry out engine repair or rebuilding services.

Legitimate Interests

To:

Improve our services
Improve website performance
Respond to enquiries
Prevent fraud
Protect our legal rights
Manage customer relationships

Consent

Where required, such as:

Marketing communications
Optional cookies
Promotional activities

You may withdraw consent at any time.

Legal Obligation

Where we are required to process personal data to comply with UK law.

4. How We Use Your Information

We may use your information to:

Provide quotations and estimates
Identify vehicles
Arrange repairs and inspections
Communicate with you regarding enquiries
Process payments
Deliver customer support
Improve our website and services
Detect fraud or misuse
Meet legal and regulatory requirements
Send marketing communications where consent has been provided

5. Marketing Communications

Where you have consented or where permitted by law, we may send you information regarding our services.

You can opt out at any time by:

Clicking the unsubscribe link in marketing emails
Contacting us directly

We will never sell your personal information to third parties for marketing purposes.

6. Sharing Your Information

We may share personal information with trusted third parties where necessary to provide our services.

These may include:

Partner workshops and repair centres
Payment processors
Vehicle data providers
Website hosting providers
IT support providers
Marketing service providers
Analytics providers
Professional advisers
Insurers
Regulatory authorities
Law enforcement agencies where legally required

All third parties are required to protect your personal information and process it lawfully.

7. Analytics and Advertising

Our website may use services such as:

Google Analytics
Google Ads
Google Tag Manager
Meta (Facebook) Pixel
Microsoft Advertising

These services may collect information about your browsing activity to help us improve our website and advertising effectiveness.

Where required, these technologies will only be activated after obtaining your consent.

8. International Data Transfers

Some of our service providers may process data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, including:

UK International Data Transfer Agreements (IDTA)
UK-approved Standard Contractual Clauses
Transfers to countries deemed adequate under UK law

9. Data Retention

We retain personal information only for as long as necessary.

Retention periods may vary depending on:

Customer enquiries
Contractual obligations
Warranty requirements
Tax and accounting requirements
Legal obligations

When data is no longer required, it is securely deleted or anonymised.

10. Data Security

We implement appropriate technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Theft
Misuse
Alteration
Disclosure

While we take reasonable steps to protect your data, no online system can be guaranteed completely secure.

11. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

12. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.

13. Children’s Privacy

Our website and services are not intended for children under the age of 16.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page together with the revised update date.

Your continued use of our website following any changes indicates acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Engine Rebuilds

Email: info@engine-rebuilds.com

Website: https://engine-rebuilds.com

16. Complaints

If you are dissatisfied with how we handle your personal information, you have the right to complain to:

Information Commissioner’s Office (ICO)

Website: https://www.ico.org.uk

Telephone: 0303 123 1113

We would appreciate the opportunity to resolve any concerns before you contact the ICO.